Insureds must give notice as soon as reasonably practicable of any occurrence that may give rise to a claim under the policy.

New Claim notification: if you need to report an incident for claim or notification purposes please use any of the following methods: ACCIDENT, THEFT or FIRE: Telephone the dedicated claims ‘helpline’ on 01656.868000. This line is open 24 hours a day, 365 days a year. The team will verify claim details and take immediate action, as deemed necessary. Email: simply email admin@hcccsl.com the electronic claim form provided. Fax: a dedicated fax for receipt and immediate action of new claim notifications: 01656.868001 Post: submit all new claim advice or ongoing correspondence to: HCC Claims Services Ltd, PO Box 201, Bridgend, CF31 9BX. WINDSCREEN & GLASS: Telephone the approved & dedicated HCC glass-line (supported by National Windscreens) on 0800.622.122 for immediate assistance, 24 hours a day, 365 days a year.

Any communication about a claim (including letter of claim, writ or summons) must be sent to us without delay and unacknowledged.

Further details of the reporting conditions governing claims and/or notifications of occurrences are contained in the individual policy wordings.

For further information on HCCUA's Commercial Motor claims services and how to advise HCCUA of a motor claim (including a claims form) , please download the following:

• Motor Claims Information Centre (746kb)
• Motor Claim Form (to be printed and then completed by hand) (101kb)

Please read below some of the feedback that we have received from brokers and their customers on our new motor claims service:

"Thank you very much for your help.  You guys are fantastic.  Like a breath of fresh air. "

"My average day consists of at least 1 hour on hold to NU or NIG! Your claim service is the best that I deal with, I know that if I email yourself or one of your colleagues I get an answer that day!"

"I have only had two motor claims with them so far but just from these two I am so impressed. I have been able to ring them up and get straight through, which is quite rare, and speak to somebody who knows what they are doing and gets things moving. It is quite refreshing compared to most insurers!"

"They are happy to speak to me or the client can ring direct, and they also accept claim forms. Even if I do not have all the claim details they get an engineer’s inspection/authorisation arranged ASAP. If they carry on like this please can all my clients go with them?"

“HCC’s claims service has, on a day-to-day basis, been excellent so far. Their claims management information is an easy and cost free ‘added on service’ provided as standard, regardless of size of fleet or other factors, and we can rely on them backing this up with service/partnership.”

“An exceptional, fast, efficient and friendly service. Norwich Union/Royal & SunAlliance eat your hearts out!”

“Many thanks for your help and the speed with which you have cleared the 14 days from date of accident puts your competitors to shame.”

“It’s nice to hear of an insurer with the right ideas in dealing with claims and I look forward to working with you on this and, I hope, other clients.”

“Can’t ask for better service than that.”

“I write to thank you for the handling of my recent claim against your insured. Your staff with whom I had dealings, Andrew Crane and Matthew Evans, were efficient, courteous and friendly. Even when it was discovered that more work was necessary than had been estimated, I was involved in no hassle at all. Similarly, the hire car supplied to me was excellent and the staff were most helpful and friendly. I appreciate the work of all concerned.”

"Thanks for keeping me updated. It is so refreshing to deal with people who understand the situation and can communicate. I have had feedback from Transrent today telling me that your engineer has contacted them and is to visit them next week. I appreciate your support."

I have been an insurance broker nearly 30 years and seen the industry slide into a woeful state, HCC are a beacon of light in an otherwise gloomy state.